Refunds & Returns Policy

This policy explains how refunds work for purchases made in Inkwell (“the Game”), operated by Innovelop. It should be read together with our Terms of Service and Privacy Policy.

Please note. Inkwell is currently exclusive to Android. Premium is subscribed inside the Android app only, through Google Play — there is no web checkout. Once your subscription is active, you can sign in to use the full version. This policy explains how refunds work for those in-app purchases.

1. What you can buy in Inkwell

Inkwell is free to start and includes a daily allowance of attempts that resets each day. The Game offers optional in-app purchases — made inside the Android app through Google Play — of digital content only, so there are no physical goods to return. These purchases are:

• Subscriptions — a monthly or yearly plan that unlocks unlimited play. Subscriptions renew automatically until cancelled.
• Top-ups — one-time purchases of additional attempts.

Attempts, entitlements, and other virtual items have no monetary value, cannot be exchanged for cash, and are licensed to you rather than sold.

2. How purchases and refunds are processed

All purchases are made inside the Android app through Google Play, using its billing system and your existing Google account payment method. We never receive or store your card details, and we use RevenueCat to manage subscriptions and confirm your entitlements.

Because Google Play processes the payment, Google Play’s own refund rules apply to every purchase, in addition to the courtesy terms we offer below and any rights you have under applicable consumer law.

3. Google Play refund window

• Within 48 hours of purchase: you can usually request a refund directly through Google Play, and Google may process it automatically. Use play.google.com → Payments & subscriptions → Budget & order history → find the purchase → Report a problem / Request a refund.
• After 48 hours: Google generally directs the request to us as the developer. Contact us using the details in section 6 and we will review it under this policy and applicable law.

A paid item can normally only be refunded once. If a refund is granted, the related entitlement or attempts may be removed.

4. Subscriptions

• Cancelling: you can cancel a subscription at any time in your Google Play account settings. Cancellation stops future renewals; it takes effect at the end of the current billing period, and you keep unlimited play until then.
• Part-used periods: consistent with Google Play’s standard approach, cancelling part-way through a paid period does not by itself trigger a refund for that period — you simply keep access until the period ends. We may still grant a refund at our discretion or where the law requires it.
• Renewals: if an automatic renewal was charged and you contact us promptly, we will consider a refund for that renewal, particularly where you did not intend to renew.
• Price changes: a change in price never affects a subscription period you have already paid for.

5. When we will normally offer a refund

Beyond the Google Play window, and without limiting your statutory rights, we will normally offer a refund where:

• you were charged in error or charged more than once for the same item;
• a purchase was made and the entitlement or attempts were never delivered to your account;
• a technical fault on our side prevented you from using what you paid for and we cannot resolve it in reasonable time; or
• an automatic subscription renewal was charged that you did not intend, and you contact us promptly.

We may decline a refund where there are signs of abuse of this policy, for example repeated purchase-and-refund cycles, or where the item has been substantially used and is working as described and there is no legal basis for a refund. Buyer’s remorse alone, after a digital item has been delivered and used, is assessed case by case and is not guaranteed outside the Google Play window.

6. Your consumer rights

This policy does not limit any rights you may have under the South African Consumer Protection Act, 2008, or, where it applies to you, the EU/UK consumer legislation (including any right to withdraw from a digital purchase before delivery begins). Where a mandatory legal right gives you a stronger remedy than this policy, that right applies.

7. How to contact us about a refund

If your purchase falls outside the Google Play window or Google directs you to us, contact us and include your Google Play order ID (shown in your Google Play order confirmation email and order history), the date of purchase, and a short description of the problem. This helps us locate and review your purchase quickly.

We aim to respond to refund enquiries within a reasonable time of receiving them.

8. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows the current version. Material changes will be reflected here and, where required, communicated to you.